HÀ GIANG – CÁT BÀ

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QUISEQUE VEL ORTOR

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FAQs

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By choosing Cat Ba Local, you are not just booking a tour; you are investing in an authentic, hassle-free, and enriching travel experience led by locals who are passionate about sharing the beauty and culture of their homeland. Here are the key reasons:

1. Authentic experience
Our tour guides possess a unique understanding of indigenous cultures and the local history. Their deep knowledge and passion for the region ensure that you get an authentic and immersive experience. By booking with Cat Ba Local, you gain access to hidden gems and local secrets that typical tours might miss. Our guides are locals themselves, offering the warm of a family and and sincerity that make you feel at home while discover new perspectives of life.

2. A seamless experience
We keep our high standard for all of your touchpoints. We partner with the best service possible for any need of yours, from transportation, accommodations , and best restaurant for all destinaions. This guarantees a reliable and seamless experience for you.

3. Convenience and Time Saving
We handle all the arrangements, from flights and hotels to transfers and activities. This saves you significant time and effort, allowing you to relax and enjoy your vacation without the stress of planning. With everything pre-arranged, you can avoid the hassle of contacting multiple service providers. Our streamlined process ensures a smooth and enjoyable travel experience.

4. Socialize Opportunities
Our tours are designed to foster social interaction, allowing you to meet and connect with people who share your interests. Whether you prefer family-friendly tours or adult-only experiences, we have options that cater to your social preferences.

5. Best Price Guarantees
By having an excellent logistic chain, we deliver you the best experience in a price that
We offer competitive pricing due to our ability to bulk buy package deals, passing the savings onto you. This allows you to enjoy a cost-effective travel experience without compromising on quality. Our packages often include all meals and trips, reducing uncertainty about additional costs. This helps you budget accurately for your trip, avoiding any unexpected expenses.

Travel with Local Experts” it is about the authentic local experience that make us different.

Our tour guides are natives with an intimate knowledge of the local culture, history, and landscapes. This local insight ensures that you experience the true essence of Cat Ba, beyond the typical tourist spots.
They also share unique perspectives; personal stories and cultural nuances that you won’t find in guidebooks, offering a deeper understanding of the region. One more thing, you will have a playful local friend after the trip.

Yes, we always trike towards to give you the best possible exprience contact us to design your vacation together for free

Yes, our tours are designed to be suitable for both children and older adults. We have several special offers for children as follows:
– Infants (under 2 years old): Free
– Kids (From 2 to 4 years old): just must to pay 25% tour value
– Child (From 5 to 9 years old): just must to pay 50% tour value
– Teenagers (From 10 to 13 years old): just must to pay 75% tour value

We are ready to provide special diets that suit your needs if you inform us when booking your tour. Most of our meals include seafood and local cuisine, so if you are vegetarian or have any allergies, please let us know in advance. This way, we can ensure your dietary requirements are met throughout your journey.

You have 2 options to pay: Online & Offline
For your convenience, we offer multiple payment options. You can pay in cash or by credit card (with a 3% service charge). Alternatively, you can use applications like PayPal or WISE, and we will cover the service fees for these apps – less fees transfer.
Please let us know your preferred payment method. If you have any questions or need further assistance, feel free to reach out.

In the event of weather-related issues, such as storms or heavy rain preventing boats from setting sail, we have the following policies:

– If the tour needs to be rescheduled due to adverse weather conditions and you’re still on Cat Ba Island during the rescheduled period, we will postpone the tour to the following day. If you’re no longer on Cat Ba Island during the rescheduled period, we will provide a full refund of the tour cost if you’ve already made payment.

– In the case of unexpected events originating from guests: If you cancel before 7 days prior to the tour, you are eligible for a refund. If you cancel 5 days before the tour, we will refund 80% of the deposit; if you cancel within 3 days, a 50% refund will be provided. Cancellations made after this period will result in forfeiture of the deposit.

In other special cases, our customer service department will provide individualized support to guests.

No, accommodations are not included in the experiential tours. However, our sales staff will assist you in booking accommodations if you provide them with clear descriptions of your room preferences, budget, and other requirements. Additionally, you will receive a discount voucher for accommodations when booking our experiential tours.

No, international flights are not part of the experiential tour package. However, our sales team will aid you in arranging international flights upon receiving clear descriptions from you.

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